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Category Archives for "Leadership style"

Setting the Tone from the Top: Safety and Operational Excellence

By Denise Harrison  “How do you balance worker safety and overall production goals?”, asked an audience member at the CEG SMART Manufacturing Conference. Dennis A. Muilenburg, Boeing CEO, answered without hesitation, “We work safely before we think about production.” This answer reminded me of former Alcoa CEO, Paul O’Neill, just after he had taken the […]

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Getting Your Team On Board with Your Strategy

By Robert W. Bradford, President and CEO Is it difficult to get your team on board with the planning process and the strategies developed?   When I started doing strategic planning, decades ago, I found myself frustrated at how long it took most teams to struggle through the capabilities assessment (Page 3.1 in the Simplified Strategic […]

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Innovation/Opportunities: Short-term vs. Long-term – How do You Decide?

Denise Harrison Note: This article was previously published in Compass Points in October 2001. In 1996 Apple lost $816 million, but in 1997 they launched an initiative that was to transform how people bought, sold and listened to music. There was no clear path for how this would happen, no easy technology solutions – just a […]

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Communication: A Key Element of Building Trust

By M Dana Baldwin, Senior Consultant Trust is a key element in business relationships.  Without trust, it can be much more difficult to get your people to engage effectively in your business.  It can be harder to get your message across to everyone in the business.  And it will most likely impede progress toward building […]

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The Strategic Value of Values – Part 4

By Tom Ambler, Senior Consultant Note:  This article is part of a series taken from Thomas E. Ambler’s article The Strategic Value of  Values originally published in Compass Points in April 2002.  In Part 1, we introduced the series.  In Part 2, we discussed Values’ Value.  In Part 3, we discussed Market Value.  In this post we […]

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The Strategic Value of Values – Part 2

By Thomas E. Ambler, Senior Consultant Note:  This article is part of a series taken from Thomas E. Ambler’s article The Strategic Value of Values originally published in Compass Points in April 2002.  In Part One, we introduced the series.  In this post we will discuss Values’ Value. Values’ Value Now we can address our question “does […]

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The Strategic Value of Values – Part 1

By Thomas E. Ambler, Senior Consultant Note:  This article is part of a series taken from Thomas E. Ambler’s article The Strategic Value of Values originally published in Compass Points in April 2002.  In Part One, we will introduce the series. Daily our headlines shout of blatant disregard both for the law and for right vs. wrong […]

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Implementation Advantage – Part 3

By Robert W. Bradford, President & CEO Note: This article was originally posted in Compass Points in May 2006.  We are discussing the root causes of poor implementation in a series of posts.  Part 3 covers the third root cause of poor implementation. The implementation lacks follow-through Sometimes, we see companies that do a decent job […]

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Another Look at What Makes Good Customer Service

By M. Dana Baldwin, Senior Consultant How often have you gone into a store or a restaurant, called a service department on the phone, emailed a customer service unit of a company, and had anything but outstanding customer service results?  All too often, customer service contacts don’t address your problem directly, or don’t serve you […]

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Improve Morale — Increase Motivation! Part Six

M. Dana Baldwin, Senior Consultant, CSSP, Inc. Note:  This article is part of a series taken from Dana Baldwin’s article Improve Morale-Increase Motivation originally published in Compass Points in January 2003.  Although this article was written in 2003, these tips are timeless. In Part One, we defined morale and motivation and said that one way […]

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